Handmade with Love

Frequently Asked Questions

How long does it take to make a personalised jewellery item?

Each personalised item is carefully handmade and requires 7 working days to complete. Please allow additional time for delivery depending on your location.

Can I return or exchange a personalised item?

Unfortunately, personalised items cannot be returned or exchanged, as they are custom-made specifically for you. We recommend double-checking all personalisation details before placing your order.

Can I add birthstones or charms to my personalised jewellery?

Yes! We offer the option to add birthstones and charms of your choice. You can customise your piece to reflect names, birth months, or special symbols that hold personal meaning.

How should I care for my personalised silver jewellery?

To maintain its shine, we recommend storing your silver jewellery in a dry, airtight container. Clean gently with a silver polishing cloth and avoid exposure to chemicals or water.

Can I include a message with my gift?

Absolutely!. You may include a personalised note with your order. Whether it is a heartfelt message for a loved one or a meaningful sentiment, we will ensure it is thoughtfully included with your gift.